We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us at service@all-flex-shop.com. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items returned to us without prior authorization will not be accepted.

For any questions regarding returns, you can always reach out to us at service@all-flex-shop.com.

Damages and issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and rectify it.

Exceptions / non-returnable items: Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The quickest way to ensure you receive the item you desire is to return the item you have. Once the return is approved, you can make a separate purchase for the new item.

Refunds: We will notify you after receiving and inspecting your return, informing you whether the refund has been approved or not. If approved, you will be automatically refunded through your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.